The purpose of this document is to outline how @homeGP Medical Deputising complies with its confidentiality and privacy obligations. As an organisation, our principal concern is and always will be the health of patients who visit our practice. A high level of trust and confidentiality is required to ensure the confidence of the patients we serve. Patients will be assured that:
@homeGP recognises that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to @homeGP to ensure personal information is protected. For administrative and billing purposes, and to enable the patients to be attended to by other medical practitioners at @homeGP patient information is shared between the medical practitioners and other health providers at our clinic. @homeGP and the medical practitioners may collect personal information regarding patients (including health information) for the purpose of providing medical services and treatment.
Personal information collected by @homeGP may be used or disclosed:
Merindah Medical centre is committed to ensuring your information is accurate and has processes in place to ensure that the accuracy of this information is maintained. If you believe that the personal information we hold about you is inaccurate, please inform one of our staff when next attending the clinic.
Other than as described in this Policy or permitted under privacy principles, @homeGP uses its reasonable endeavours to ensure that identifying health information is not disclosed to any person unnecessarily or irresponsibly. Due to the sensitive nature of the information collected by us to provide its services, extra precautions are taken to ensure the security of that information. Information may be stored electronically and / or in hard copy form. All electronically stored files are password-protected on several levels, and regular backups of data are performed. @homeGP requires its employees to observe obligations of confidentiality in the course of their employment with all staff/contractors signing Confidentiality Agreements.
@homeGP keeps health information for a minimum of 7 years from the date of last entry in the patient records unless the patient is / was a child (under 18 years) in which case the record must be kept until the patient attains or would have attained 25 years of age. Accessing your information. On request, you may have access to your medical record held by @homeGP, except in circumstances where access may be denied under the 'Privacy Act' or other laws. For example, access can be denied when letting a patient see their records would pose a serious threat to the patient's life or health, or the life or health of someone else (such as a relative, the health service provider, staff or other patients). The threat must be significant, for example where there is a serious risk the patient may cause self-harm or harm to another person if they saw the information. The threat can be a risk of danger to physical or mental health, but does not need to be imminent - it can be a serious threat that might occur sometime after access is granted.
Patients have the right to attend a medical practitioner of their choice and are free to leave a practice and attend another Medical service provider if they wish.
There is a professional obligation for a medical practitioner to provide a new treating medical practitioner with all of the information that they need to take over a patient's care. This is usually done by the patient completing a 'transfer of file' form and producing an original source of identification for the receptionist to make a copy of. When a patient requests that their health records be transferred to a medical practitioner outside @homeGP, the medical practitioner has an obligation to provide a copy or summary of the patient health record in a timely manner to facilitate care of the patient. For medico-legal reasons, our practice retains the original record and provides the new medical practitioner with a summary or a copy. If a summary of the patient's health record is provided to the new medical practitioner, a copy of the summary should be kept on file for record purposes. A patient can also have a copy of his/her medical records transferred by asking the new medical practitioner to arrange for the transfer of records from the previous treating medical practitioner. The patient will still have to attend @homeGP to fill in appropriate forms.
Some medical practitioners may charge a fee for handling and copying their records to cover the administrative costs involved. The previous medical practitioner may charge a fee for providing a summary, especially if a patient's medical history is long and/or complex.
Merindah Medical centre website contains links to other sites. Please be aware that Merindah Medical centre is not responsible for the privacy practices of any linked sites. We encourage users who leave our site to read the privacy statements of each and every linked website that they choose to visit. All links to external sites are provided for your convenience. The information, products and advertisements contained in the linked sites are neither approved nor endorsed by @homeGP, and @homeGP is not responsible for such information, products or advertisements. Your privacy is important to us and we want you to feel comfortable visiting our website. Any personal information that patients provide us, including e-mail addresses, will be used only in the following ways:
If patients require more information regarding @homeGP, its services and facilities, they can:
While we make every effort to protect your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company or site.